Why is the crèche being relocated to the ‘Treehouse Playground’?

We’re always looking for ways to enhance our member experience, so we’ll be transforming the crèche area within Balance New Lambton into a brand-new Reformer Pilates studio.

What will be available for children in the Treehouse Playground while I work out?

The Treehouse Playground is jam-packed full of fun, with a TV, games, reading nook, climbing spaces, and loads of toys for the kids to play with. With its vibrant colours and multiple play zones, the Treehouse is designed to spark imagination.

Is the new location safe and secure for my child?

The Treehouse Playground is fully enclosed and secure, with our already outlined rules and regulations remaining in place.

Will the crèche hours remain the same?

Yes! Our Balance New Lambton Crèche hours won’t change. A reminder they are:

Monday & Wednesday: 8-11am

Tuesday, Thursday, Friday: 8:30-11am

Saturday: 7:30-10:30am

Sunday: Closed

Are the crèche staff members staying the same or changing?

Although we’re relocating, we won’t be changing staff, so you can expect to see our usual friendly faces at crèche within the Treehouse Playground.

Can I tour the Treehouse Playground before the transition?

Of course! Please know you’re welcome to attend Wests New Lambton at any time after 10am to check out the space. Be sure to grab a bite to eat while you do.

How will this relocation impact my child's experience?

As we’re relocating from the lower-level within Balance New Lambton into a much brighter and airier space, we feel your child’s experience is only going to get better. The Treehouse Playground features natural sunlight, fresh air, and multiple play zones for your kids to explore. 

What changes will there be for parents when dropping off and picking up their children?

The check in, check out, and booking process will all remain the same. 

Will the relocation affect the membership fees for crèche services?

There will be no changes to our crèche fees.

How will the new Reformer Pilates studio benefit members?

Reformer Pilates offers a wide range of benefits, including improved core strength, flexibility, muscle tone, posture, and injury rehabilitation. You can benefit from a full-body, low-impact workout, and feel great knowing you’re doing something to support your future health (physically and mentally!).

How can I book Reformer Pilates classes and access the schedule?

Our Reformer Pilates membership is an add-on to your Gym or Swim plan for an extra $14.95 a week. You can book through the B.Co App 48-hours in advance, just like you would our group fitness classes. The timetable for Balance New Lambton is still to come but it can be viewed here once it’s ready.

How can I provide feedback or share my concerns during this transition?

If you have any questions or concerns regarding the above changes, please contact us at membership@balancecollective.com.au or on 02 4903 6200.

October 18, 2023